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naga99 is straightforward about the data we hold on your account: what we collect, how we use it, and the steps you can take to review or correct it. Access to this platform and its services depends on your local law and eligible regions.
When you open an account with us, we collect the information you submit directly — your name, contact details, and the payment methods you link, which may include bKash, Nagad, Rocket or Bank Transfer. We also collect technical signals such as your device type, browser session data and IP address. This data has one purpose: to operate your account, process transactions you initiate, and keep your session secure across devices. We do not sell your personal information to advertisers or unrelated third parties. Where we share data with service partners — for example, payment processors handling your bKash or Nagad transfer — we do so only to complete the service you requested. Those partners are bound by their own data obligations. Your account activity, including wallet top-ups and game session records, is retained for as long as your account is active and for the period required by applicable law. After that period, we remove or anonymise records in line with our internal retention schedule. This policy applies to accounts created for regions where access is permitted under local law. If you are unsure whether this platform is available where you are, check the eligibility information shown during account registration.
This policy covers data we collect and process directly through your naga99 account. It does not extend to third-party websites you reach through external links, nor to payment provider platforms you open separately on your phone. Understanding the boundary helps you know where to direct a question.
Login credentials, session tokens and device identifiers tied to your naga99 account are covered here. We use this data to authenticate your session and keep your account accessible across mobile and browser.
Records of deposits and withdrawals you initiate through bKash, Nagad, Rocket or Bank Transfer are within scope. The payment provider's own data handling is governed by their separate policy, not ours.
Pages you visit, games you open and preferences you set inside the lobby are logged to improve your account experience. This data stays within our platform and is not shared with studios or content providers.
Any website, app or service you reach by leaving naga99 is outside this policy's scope. We have no visibility into data those services collect, and we cannot be responsible for their practices.
You have practical options here. If you want to review the personal data we hold on your account, you can send a request through our support contact and we will confirm what records exist. If something is wrong — a misspelled name, an outdated phone number, an incorrect email — you can update it directly in your account settings or ask our support team to correct it on your behalf. Want to know how your bKash or Nagad wallet details are stored? Ask us through the email or live chat route and we will explain the scope of what we hold. If you believe any data we hold is inaccurate or should be removed, raise it formally through support and we will investigate within a reasonable window. These rights exist regardless of which device you use to access the platform. Eligibility to exercise certain rights may depend on the applicable law in your region.
Send a data access request to our support team and we will confirm the personal information held on your account, including contact details and linked payment methods.
Update your name, phone or email directly in account settings. For changes that require verification, contact support and follow the steps shown in the confirmation screen.
If you are unsure how a specific piece of data — such as your Nagad wallet reference — is stored or used, ask us through live chat or email. We will give you a clear answer.
If you want data removed or your account closed, contact support with your account details. We will process the request in line with retention obligations under applicable law.
If you have a question about how your data is handled, three contact routes are available through the naga99 site. Use the one that suits your situation — quick clarifications go to live chat, formal requests go to email. All routes are accessible from your mobile browser without needing to install anything.
Open the chat icon from any page on naga99 while logged in. It connects you directly to the support team for account and privacy questions.
Send your data request or policy question to the email address listed in the Contact section of the site. Use your registered account email so we can verify your identity.
The Help section inside your logged-in account lists the steps for common privacy requests, including how to update details or ask about data retention.
Keeping your account data handled properly is not a box we tick — it shapes how we build the account flow. Here is what that looks like in practice across the four areas that matter most to you.
We use cookies to keep your session active across pages and remember your account preferences. You can review cookie settings through your browser controls. Disabling cookies may affect how certain account pages load on your mobile device.
Your login credentials are stored using standard encryption practices. We do not store your bKash PIN, Nagad PIN or bank credentials on our servers — those stay with the respective payment provider during a transaction.
Account records are kept for as long as your account is active and for the period required by law. Once a retention period ends, data is removed or anonymised. You can ask about your specific retention window through support.
For any policy change request — updating stored data, querying a wallet record, or asking about how long transaction history is kept — reach out through live chat or the support email shown in your account's Help section.
These are the questions we hear most often about account data, wallet privacy and your rights under this policy. If your question is not here, use live chat or email support from your account.
We collect the details you enter during registration — name, contact information, and the payment methods you add such as bKash or Nagad. We also log device and session data to keep your account secure. We do not collect data beyond what is needed to run your account.
We record the wallet number or reference you use to fund your account, but we do not store PINs or authentication codes. Those remain with your bKash or Nagad provider. Our records cover the transaction reference and amount only.
Yes. Send a data access request to our support team via the email or live chat route in your account. We will confirm the personal information held and explain how it is used. Use your registered account email when you contact us so we can verify your identity.
You can update contact details directly in your account settings. For changes that need identity verification — such as a name correction — contact support and follow the steps shown on the confirmation screen. We aim to process corrections promptly once verification is complete.
We share data only with service partners who process transactions you initiate, such as payment processors for bKash, Nagad, Rocket or Bank Transfer. We do not sell personal data. Partners are bound by their own data obligations, and sharing is limited to completing your requested service.
We retain account records for as long as your account is active and for any additional period required by applicable law. After that window, data is removed or anonymised. You can ask support about the specific retention period that applies to your account type and region.